Frequently Asked Questions (FAQ)

Crypto deposits are credited after the required blockchain confirmations.

Most deposits are confirmed within 5–30 minutes, depending on network conditions.

Crypto withdrawals are typically processed within minutes, subject to:

• Network congestion
• Internal security review
• Compliance checks (if required)

Processing times may vary during high-volume periods.

Crypto withdrawals incur:

• Standard: $0.50 platform fee
• With ≥ 155,000 DEGX: $0.25 platform fee (50% discount)
• Plus blockchain network fee (varies by network)

Withdrawal limits depend on your verification level:

• Basic (Email Verified): Lower daily limit
• Verified (KYC Completed): Higher daily limit

Limits may reset daily at 00:00 UTC.

DEGX offers competitive trading fees:

• Instant Swap (NGN): 0.2% standard rate
• With ≥ 155,000 DEGX: 0.15% (25% discount)

All fees are displayed before confirmation. No maker/taker model, no hidden spreads beyond displayed rate.

P2P trading fees are designed to benefit buyers:

• Buyers pay 0% fee
• Merchant fee (standard): 0.2% per completed trade
• With ≥ 155,000 DEGX: 0.15% merchant fee (25% discount)

Escrow protection is included with every trade. Fees are deducted after successful trade completion.

To qualify for discounted fees, you need to hold at least 155,000 DEGX tokens in your DEGX wallet.

Benefits include:

• Trading fees: Reduced from 0.2% to 0.15%
• P2P merchant fees: Reduced from 0.2% to 0.15%
• Withdrawal fees: Reduced from $0.50 to $0.25

KYC (Know Your Customer) helps DEGX:

• Comply with AML (Anti-Money Laundering) regulations
• Prevent fraud and illegal activities
• Protect users and the platform

You may submit:

• International Passport
• National ID Card
• Driver's License

Proof of address (if required):

• Utility bill
• Bank statement

Issued within the last 3 months.

To enable Two-Factor Authentication:

• Go to Security Settings
• Select Enable 2FA
• Scan the QR code using an authenticator app
• Enter the 6-digit verification code
• Save your recovery backup codes securely

DEGX implements security best practices including:

• Cold wallet storage for the majority of digital assets
• Encrypted user data
• Risk monitoring systems
• Internal transaction monitoring

Users can stake supported assets to earn rewards.

• Flexible Staking (DEGX & USDT): Up to 8% APY
• Locked Staking (DEGX only): Up to 30% APY depending on duration

No.

APY rates are variable and may change based on platform performance and market conditions.