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Data Protection

Privacy Policy

Learn how we collect, use, and protect your personal information

Table of Contents

Last Updated
June 15, 2025

1. Introduction

DEGX is operated by DEGX Concept Limited, a company registered under the laws of the Federal Republic of Nigeria ("DEGX", "we", "our", or "us").

DEGX Concept Limited acts as the data controller for personal data collected through our website, mobile application, and related services (collectively, the "Services").

We are committed to protecting your privacy in accordance with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR) and other relevant regulations.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

DEGX Concept Limited
RC Number: 8247795
Registered in: Nigeria
Address: Ada-George Road, Port Harcourt, Rivers State, Nigeria

DEGX Concept Limited is a duly registered Nigerian company focused on building secure, transparent, and user-centered digital financial solutions. The company operates with a commitment to compliance, trust, and innovation within the evolving financial and blockchain ecosystem.

Based in Port Harcourt, Rivers State, DEGX Concept Limited aims to simplify access to digital financial services by prioritizing security, reliability, and customer support. Our mission is to bridge the gap between technology and everyday users through responsible adoption and education.

2. Information We Collect

2.1 Personal Information

We may collect:

  • Full name and date of birth
  • Government-issued identification documents
  • Email address and phone number
  • Proof of residential address
  • Financial information required for transactions
  • Tax identification numbers where legally required

2.2 Transaction Information

  • Deposit and withdrawal records
  • Trading history and account balances
  • Wallet addresses
  • Transaction timestamps

2.3 Technical Information

  • IP address
  • Device type and identifiers
  • Browser type and version
  • Operating system
  • Location data (where permitted by law)
  • Usage data and log records

4. How We Use Your Information

We use collected information to:

  • Create and manage user accounts
  • Verify identity and comply with anti-money laundering regulations
  • Process deposits, withdrawals, and trades
  • Detect and prevent fraud and illegal activity
  • Provide customer support
  • Improve platform functionality and security

We do not sell or rent your personal information to third parties.

5. How We Share Information

Service Providers

We may share personal data with:

  • Identity verification providers
  • Cloud infrastructure providers
  • Payment service providers
  • Compliance and security monitoring services

These providers are contractually obligated to safeguard your information.

Regulatory & Legal Authorities

We may disclose information when required by applicable law, court order, or lawful government request.

Business Transfers

In the event of a merger, acquisition, or restructuring, personal data may be transferred subject to confidentiality obligations.

6. Data Security

We implement technical and organizational measures including:

  • Encryption of sensitive data
  • Restricted access controls
  • Two-Factor Authentication (2FA)
  • Ongoing security monitoring

However, no system can guarantee absolute security. Users are responsible for safeguarding their login credentials.

In the event of a data breach, we will notify affected users in accordance with applicable law.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide Services
  • Comply with legal and regulatory obligations
  • Prevent fraud and financial crime
  • Resolve disputes

Transaction and financial records may be retained for up to seven (7) years in accordance with anti-money laundering requirements.

8. Your Rights

Under applicable data protection laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (subject to legal limitations)
  • Request restriction of processing
  • Request data portability

To exercise your rights, contact: support@degx.exchange

9. International Data Transfers

Your information may be processed outside Nigeria where service providers operate. We ensure appropriate safeguards are in place to protect transferred data.

10. Cookies and Tracking Technologies

We use cookies to:

  • Authenticate users
  • Enhance security
  • Improve platform functionality
  • Analyze usage trends

Users may control cookies through browser settings.

11. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Information

DEGX Concept Limited
Federal Republic of Nigeria

Email: support@degx.exchange